Why is my Fitbit alta HR not charging? this seems the common problem, first you must ensure that the AC outlet and Fitbit alta HR plugs are firmly seated, but won’t respond when connected to its charger, this means that battery stopped charging. If your battery won’t charge or charges slowly, or if you see an alert message, learn what to Fitbit Alta HR troubleshooting.
If you happen to own a Fitbit alta HR device, and having issues with your Fitbit device, we’re here to help. If you try the step below done and it’s still not charging, maybe the fitbit alta has a hardware issue, it’s time you seek professional help, the technician can check it for you.
How do I know my Fitbit Alta HR is charging?
When the Alta HR makes connection with the charger you should get a small vibration, then a battery icon comes up on the screen with diagonal lines on it to indicate it is charging. The screen will turn off after 15 seconds or so, but if you tap it the charging battery icon should show again.
Here are some of the most common Fitbit problems and how to fix them.
If your Fitbit Alta HR won’t charge or slowly
Follow these steps and try again after each:
1. The USB port or outlet is faulty.
Try plugging your Alta HR charger into a different USB port. Using a UL-certified wall charger will work, as will a simple USB input on a computer. Your Fitbit may not charge properly if you’re using a USB hub.
2. The pins on the device or charging cable are dirty.
Make sure your Alta HR tracker and charging cable are clean. Dust and debris can accumulate over time, which could prevent the device from charging properly.
3. Tracker is connected securely to the charging cable.
Make sure your Fitbit device’s pins are properly lined up on the charging cable. If the charging pins on your Fitbit device aren’t perfectly lined up on your charger, your device won’t charge properly.
4. Verify that the tracker is not wet.
Thoroughly dry your device before charging it.
5. Use damaged accessories
If you notice your Fitbit’s charger is a little beat up, you might need to replace it. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs, please don’t use damaged accessories.
6. The device isn’t working as expected.
You might need to restart your Fitbit device. For instructions on how to do so, a walkthrough can be found below.
Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
After doing above steps and your Alta HR is still not charging, check to see if the contacts on your tracker are clean as well as the cable you’re using. If there are foreign objects like lint or debris, remove them as they could be obstructing the charging process.
If your tracker is still not charging, then verify that it’s not wet and then take your device, charging cable, and charging adapter to to the store so that a technician can check it for you. The problem could be with the hardware.
Like a sick person consulting a doctor, internal problems require a specialist. Contact your manufacturer about what repair options are covered under your warranty, or call up a local Alta HR repair shop.